frecuenly asked questions

American Express Presales

Through American Express "Early On Sale" offers for select shows, you´ll be able to purchase tickets before they go on sale to the general public.

How do I purchase presale tickets?

Select the number of tickets and price (if applicable) you would like to buy for a show that has an American Express presale. Search for tickets and follow payment instructions until purchase is confirmed. The only accepted method of payment is a valid American Express Card number.

Who is eligible?

During the specified sales period, tickets are available exclusively to all American Express® Cardmembers.

Terms and conditions

Tickets must be purchased with an American Express Card. Offer is subject to availability. Not all seats are available and blackout dates apply. All sales final. No refunds. No exchanges. Offer may be changed or revoked at any time at the sole discretion of American Express.

American Express Preferred Seating

American Express offers some of the best seats in the house to many Broadway shows through the Preferred Seating program, often in advance of public sale.

How do I purchase American Express Preferred Seating tickets?

Choose the "I want American Express Seating" button on the seat selection page of the event you wish to attend. In the password box, enter the 10-digit customer service number (without the "1" and dashes) or international promotional code on the back of your Card. Search for tickets and follow payment instructions until purchase is confirmed.

Who is eligible?

Preferred Seating is available to American Express® Gold Card, Platinum Card®, Centurion® Card, Platinum Delta SkyMiles® Credit Card, Delta Reserve Credit Card from American Express, Platinum Delta SkyMiles® Business Credit Card, Delta Reserve for Business Credit Card from American Express, Corporate Platinum Card and the Executive Business Card, Business Gold Card, Business Platinum Card® and Business Centurion® Card from OPEN from American Express®, if issued by American Express Travel Related Services Company Inc., American Express Centurion Bank, American Express Bank, FSB.

Please visit americanexpress.com/entertainment for a complete list of all eligible and non-eligible International Cards. Your eligible American Express Card will be needed at time of ordering.

Terms and conditions

Please note that the tickets available through the American Express Preferred Seating program are available exclusively for qualifying Cardmembers at no additional cost. Standard service charges apply. American Express Preferred Seating tickets are subject to availability and apply to select events. Tickets must be purchased with an eligible American Express Card. Availability will vary by performance based on prior sales. Not all seats are available and blackout dates apply. All sales final. No refunds. No exchanges. Offer may be revoked at any time. All performances are subject to service charges, dates and prices are subject to changes, select performances available, and no refunds or exchanges. Availability is limited.

American Express Seating

American Express Seating offers a truly unique benefit for eligible American Express Cardmembers.

Who is eligible?

Please note that the tickets available through the American Express Seating program are available to all Cardmembers at no additional cost.

How do I purchase American Express Seating tickets?

Choose the "I want American Express Seating" button on the seat selection page of the event you wish to attend. No password is needed to redeem, simply select "American Express Seating" when prompted. Search for tickets and follow payment instructions until purchase is confirmed.

Your American Express Card will be needed at time of ordering. All performances are subject to service charges, dates and prices are subject to changes, select performances available, and no refunds or exchanges. Availability is limited.

Terms and conditions

American Express Seating tickets are subject to availability and apply to select events. Tickets must be purchased with an American Express Card. Availability will vary by performance based on prior sales. Not all seats are available and blackout dates apply. Offer may be revoked at any time.

Membership Rewards Program

The Membership Rewards program and Telecharge make it easier for you to see some of the Broadway´s greatest hits. Use Membership Rewards points towards your ticket purchase.

How do I purchase tickets using Membership Rewards points?

Select the event you wish to attend and follow the usual steps to purchase your tickets. When you are prompted to select your payment method, look for the option to use Membership Rewards points to purchase tickets right below it. You MUST check the box that says, "YES, I would like to use Membership Rewards points for this order." At this point your credit card will be charged for the total dollar amount of your ticket purchase.

Who is eligible?

  • To qualify, you must be enrolled in the Membership Rewards program.
  • You may have enough points to cover the entire cost of the transaction.
  • Your account must be in good standing.
  • Orders failing to qualify will remain charged on the Card and are valid and subject to the venue´s and Telecharge´s no refund/no exchange policy.
  • Unsure of your Membership Rewards points balance? Please contact American Express at 1-800-297-3276.
  • Corporate Cardmembers with only the Corporate Card enrolled in the program may not redeem for this reward.
  • Permitted returns of Ticketmaster redemptions that result in a credit on your card account will result in a point deduction on your Membership Rewards program account. These points can be retrieved by calling Membership Rewards.
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